BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Montreal BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Montreal:20251107T090000 DTEND;TZID=America/Montreal:20251107T103000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Mystic Hospitality Lab-People Leadership That Actually Works DESCRIPTION:Who it's for: Owners\, GMs/AGMs\, Chefs\, Bar & Kitchen Managers\, and emerging hospitality leaders across restaurants\, hotels\, venues\, and inns.Pricing:Chamber Members: 1st Session Free\; Session 2 to 5\, $99 Each\; All 5 Session Bundle $350Non Members: 1st Session Free\; Sessions 2 to 5\, $150 Each\; All 5 Sessions Early Bird $395Full 5 Course Bundle: 1st Course (COMPLIMENTARY SESSION):Feature Promotion: Free Session "Menu Engineering for Profitability"Topic: Menu Engineering Masterclass Boost Margins Without Sacrificing Guest Experience\nDate: September 30\, 2025\,Time: 9:00 AM 10:30 AM\nLocation: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340Topics Covered:Introduction to contribution margin vs. food costHow to categorize menu items (stars\, plow-horses\, puzzles\, dogs)Pricing strategies that reflect brand and guest expectationsQuick menu audits and hands-on case studyBring a copy of your menu!2nd Course: People Leadership That Actually Works - Lead the operation\, not just the shiftTopic: Profit Power - Controlling Costs & Driving Revenue - Turn operations into a profit engineThursday November 7th 9am-10:30amLocation: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340Topics Covered:\n\nClarity\, cadence\, and culture on every shiftLeading under pressure: setting tone & expectationsBuilding high-performance teams: recognition\, growth plans (Gen Z & beyond)Real-time coaching\, micro-training\, and accountability without micromanaging3rd Course:Topic: Profit Power - Controlling Costs & Driving Revenue - Turn operations into a profit engineJanuary 15\, 2026Time: 9:00 AM 10:30 AM Location: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340Topics Covered:\nFood & labor: the metrics that matter (and how to read them daily)Contribution margin thinking in the real worldAdvanced menu engineering for margin\, not just salesSmarter purchasing: forecasting\, pars\, and vendor strategy that goes beyond price4th Course:Guest Experience as a Strategic Advantage - Design moments that create loyalty and great reviewsMarch 3\, 2026 Time: 9:00 AM 10:30 AMLocation: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340Topics Covered:Mapping the guest journey (parking lot to payment)\; aligning FOH & BOH to one missionService standards vs. emotional connection\; storytelling & memory anchorsDe-escalation and recovery plans before problems go publicProfessional\, purposeful responses to online reviews 5th Course:Running a Modern Hospitality Operation - Use tech and teamwork to amplify performanceMay 12\, 2026 Time: 9:00 AM 10:30 AMLocation: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340Topics Covered:Practical\, human-centered uses of data and AI in hospitalityWhat to review daily/weekly/monthly (signal over noise)Marketing from the inside out: every manager as a brand ambassadorCollaborations\, community events\, and loyalty flywheels that actually stickBundle & Registration NotesFull 5-Course Bundle: transfer seats across team members with one-week notice (email updates to the organizer).Chamber member and standard pricing options are available\, with break-even math transparent for partners.FacilitatorsBrian P. Connors\, M.S.\, CHE\, CSW Principal Managing Partner\, Connors Davis Hospitality\; Managing Partner\, Accelerating Leaders\; Faculty\, Salve Regina University. (Recognized among the "Most Influential Educators in Global Hospitality"\; extensive consulting across cruise\, hotels\, and restaurants.)Dr. Melissa "Missy" Varao Director & Chair\, Department of Business & Economics\, Salve Regina University\; CPCE\; event & tourism expert\; board roles with RIHEF\, Greater Newport Chamber (Vice Chair)\, and Discover Newport. X-ALT-DESC;FMTTYPE=text/html:


Who it&rsquo\;s for: Owners\, GMs/AGMs\, Chefs\, Bar &\; Kitchen Managers\, and emerging hospitality leaders across restaurants\, hotels\, venues\, and inns.

Pricing:

Chamber Members:  \;1st Session Free\; Session 2 to 5\, $99 Each\; All 5 Session Bundle $350

Non Members:  \;1st Session Free\; Sessions 2 to 5\, $150 Each\; All 5 Sessions Early Bird $395

Full 5 Course Bundle: \;

1st Course (COMPLIMENTARY SESSION):

Feature Promotion: Free Session &ndash\; &ldquo\;Menu Engineering for Profitability&rdquo\;

Topic: Menu Engineering Masterclass &ndash\; Boost Margins Without Sacrificing Guest Experience
Date: September 30\, 2025\,

Time: 9:00 AM &ndash\; 10:30 AM
Location: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340

Topics Covered:

2nd Course: \;

People Leadership That Actually Works - Lead the operation\, not just the shift

Topic: Profit Power - Controlling Costs &\; Driving Revenue - Turn operations into a profit engine

Thursday November 7th 9am-10:30am

Location: Chelsea Groton\, Community Meeting Space\, 904 Pequannock Rd\, Groton\, CT 06340

Topics Covered:

3rd Course:

Topic: Profit Power - Controlling Costs &\; Driving Revenue - Turn operations into a profit engine

Topics Covered:

4th Course:

Guest Experience as a Strategic Advantage - Design moments that create loyalty&mdash\;and great reviews

Topics Covered:

 \;

5th Course:

Running a Modern Hospitality Operation - Use tech and teamwork to amplify performance

Topics Covered:

Bundle &\; Registration Notes

Facilitators

Brian P. Connors\, M.S.\, CHE\, CSW &mdash\; Principal Managing Partner\, Connors Davis Hospitality\; Managing Partner\, Accelerating Leaders\; Faculty\, Salve Regina University. (Recognized among the &ldquo\;Most Influential Educators in Global Hospitality&rdquo\;\; extensive consulting across cruise\, hotels\, and restaurants.)

Dr. Melissa &ldquo\;Missy&rdquo\; Varao &mdash\; Director &\; Chair\, Department of Business &\; Economics\, Salve Regina University\; CPCE\; event &\; tourism expert\; board roles with RIHEF\, Greater Newport Chamber (Vice Chair)\, and Discover Newport.

LOCATION:904 Poquonnock Road Groton CT 06340 UID:e.2955.1273210 SEQUENCE:3 DTSTAMP:20261025T155651Z URL:https://business.gomystic.org/chamber-events/Details/mystic-hospitality-lab-people-leadership-that-actually-works-1490841?sourceTypeId=Hub END:VEVENT END:VCALENDAR